If you mistakenly withdraw funds to the wrong address, we are unable to locate the receiver of your funds and provide you with any further assistance.
How can I retrieve the funds withdrawn to a wrong address?
If you sent your assets to an incorrect address by mistake and you know the owner of this address, please contact the owner directly.
If your assets were sent to the wrong address on another platform, please contact that platform for assistance.
If you forgot to write a Tag/Memo for withdrawal, please contact that platform.
Need More Help?
For further questions or issues, visit our Help Center or use our chatbot for immediate assistance. If you can't find the answers, submit a request ticket or email us. We're here to help. Happy trading!