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How to Protect Your Account from Scam
How to Protect Your Account from Scam urges its users to stay vigilant and take necessary steps to safeguard their accounts against such threats.

Updated over a week ago

As the popularity of cryptocurrency continues to grow, so do the risks of scams. urges its users to stay vigilant and take necessary steps to safeguard their accounts against such threats.

Types of Cryptocurrency Scams:

Scammers are constantly finding new ways to target unsuspecting individuals. It is important to remain alert and aware of common types of cryptocurrency scams, such as:

1. Phishing attack

Phishing is a fraudulent attempt to obtain sensitive information, such as usernames, passwords, and 2FA codes, by posing as in emails, fake websites, social media accounts, and instant messages. Both users and must take steps to prevent phishing attacks. These include enabling Two-Factor Authentication (2FA) and the anti-phishing code, as well as upgrading browsers to the latest version. Always log in to through the official website, and report any phishing sites to's Security Team.

2. Impersonating staff

Scammers may impersonate the Customer Support and contact you through channels other than our official ones. Please keep in mind that Support will never request sensitive information from you or ask you to send money to any address for any reason. If you suspect you are chatting with a scammer, please report to our customer support team.

3. Fake law enforcement messages

Scammers may impersonate law enforcement authorities and demand immediate action, threatening to freeze accounts. They may claim that accounts are being investigated for money laundering and request sensitive information or fund transfers to verify identities. Do not reply to or provide information to these messages. Law enforcement authorities will not contact individuals directly regarding account risks. Always refer to official announcements for updates and report any fake messages to's Security Team.

Security Tips:

1. Login to through the official website:

2. Check and verify whether SSL certificate is given for domain name:

3. Enable Two-Factor Authentication(2FA)

4. Install Chrome Netcraft Extension or Firefox Netcraft Anti-Phishing Extension

5. Reporting scams

Need More Help?

For further questions or issues, visit our Help Center or use our chatbot for immediate assistance. If you can't find the answers, submit a request ticket or email us. We're here to help. Happy trading!

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