If you have forgotten your withdrawal password, please follow the steps outlined below:
Prepare the Required Document
Create a handwritten document containing the following information:
"To CoinUnited.io, I am (Your Full Name), with Account number (xxxxxxxxx). I request to reset my account withdrawal password. " Please date and sign the document.
Record an Authentication Video
Hold the handwritten document and rotate your head in different directions (left, right, front).
Ensure that the arm holding the document is clearly visible in front of the camera.
Speak the contents of the handwritten document in front of the camera. Then, hold the document closer to the camera for two seconds, making sure that the content is clearly visible, before pulling it back.
The entire video should be approximately 20 seconds long.
Submit the Video
Email the recorded video to [email protected], including your account information and a request to reset your account withdrawal password.
Upon receiving your email, our team will review your request and initiate the password reset process.
Need More Help?
For further questions or issues, visit our Help Center or use our chatbot for immediate assistance. If you can't find the answers, submit a request ticket or email us. We're here to help. Happy trading!