# Error messages and what to do

Category: Troubleshooting › Error messages  
Source: https://help.coinunited.io/en/articles/error-messages-and-what-to-do  
Last updated: 2026-09-30

Find the message you see on screen in the table below. The wording is the same as in the app and on the website.

## Deposits and withdrawals

| Message | What it means | What to do |
| --- | --- | --- |
| For safety reasons, no withdrawals can be made within 24 hours after changing account security settings. | You changed your login password, email or phone number, or removed Google Authenticator, in the last 24 hours. | Wait until 24 hours have passed since the change, then withdraw. |
| Withdrawal amount cannot be less than handling fee | The amount you entered is smaller than the withdrawal fee for that coin and network. | Enter a larger amount. The withdrawal page shows the fee. See [Crypto Withdrawal Fees on CoinUnited.io](https://help.coinunited.io/en/articles/crypto-withdrawal-fees-on-coinunited-io). |
| For withdrawal, please contact customer support | Withdrawals are not available on your account at the moment. | Contact support. |
| The deposit channel is under maintenance. Please use other deposit methods | That deposit method is temporarily unavailable. | Choose another network or deposit method, or try again later. |
| For deposit, please contact customer support | Deposits are not available on your account at the moment. | Contact support. |

## Orders and leverage

| Message | What it means | What to do |
| --- | --- | --- |
| Minimum 100 USDT (the number and the unit depend on the contract) | The order is smaller than the minimum for that contract. | Increase the order size. Orders that close a position are not affected. |
| Insufficient available margin | Your available balance does not cover this order at your current leverage. | Reduce the order size, deposit more, or close or reduce other positions. |
| The limit price is too far from the market price. Please amend and resubmit | The limit price is outside the range allowed around the current market price. | Enter a price closer to the market price. |
| Order price is too close from market price. Please amend and resubmit | The price is too close to the current market price for this kind of order. | Enter a price further from the market price. |
| BTC does not support limit order (the coin varies) | Limit orders are not available for that coin. | Use a market order. |
| Insufficient margin, cannot lower leverage | Your open positions need more margin at the lower leverage than you have available. | Deposit more or reduce your positions, then change the leverage. |
| Account leverage cannot be disabled while having open contract positions or any negative balances | Leverage can be turned off only when you hold no contract positions and no negative balance. | Close your contract positions and clear any negative balance first. |

## Logging in and verification codes

| Message | What it means | What to do |
| --- | --- | --- |
| Incorrect Username or Password, 3 attempts remaining (the number varies) | The login details do not match. After too many wrong attempts the account is locked for a short time. | Check your email or phone number and password. See [I cannot log in to my account](https://help.coinunited.io/en/articles/i-cannot-log-in-to-my-account). |
| Multiple failed login attempts. To protect asset security, the account has been temporarily locked. Please try again in 30 minutes. (the time varies) | Too many wrong login attempts. | Wait for the time shown, then log in again or reset your password. |
| Incorrect verification code | The code does not match the one that was sent, or it is an older code. | Request a new code and enter the newest one. |
| Verification code has expired. Please generate a new verification code | The code was entered too late. | Request a new code. |
| Failed to send verification code | The code could not be sent to your phone or email. | Wait a few minutes and try again. See [I did not receive a verification code or email](https://help.coinunited.io/en/articles/i-did-not-receive-a-verification-code-or-email). |
| Server Error, please try again later or contact us | A temporary connection problem. | Try again in a few minutes. If it keeps happening, contact support. |

## Still need help?

Use the support chat button on this page and choose Contact support. Tell us the exact message, what you were doing, and the time it appeared. A screenshot helps.

Our reply comes by email. If you cannot find it, check your spam folder.