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To ensure a smooth "Credit Card Buy Crypto" deposit, traders must perform KYC with third-party service providers. Once successfully verified, service providers will immediately transfer the cryptocurrencies into traders' CoinUnited.io accounts. Generally, the expected time to receive deposits will be within 5 to 7 hours. If traders experience delays and do not receive their deposits after 24 hours, please refer to your email inbox for any email instructions from your chosen service provider.
Steps for Credit Card deposits:
1) Login CoinUnited.io APP, and click "Deposit"
2) Click "Bank Wire / Credit Card", and select the currency you want to deposit
(Take HKD as an example)
3) Click "Credit Card"
4) Enter the deposit amount, and click "Next"
5) Read and agree to the disclaimer, then click "Confirm"
6) Finish the credit card and account verification, then deposit with your credit card
Read more about the verification process: https://support.moonpay.com/hc/en-gb/articles/360011931677
7) After finishing the deposit, click the "back" icon on the top left corner, then click "Completed"
1) Is there a minimum/maximum fiat amount that can be deposited?
Yes. The deposit limit will be indicated on the depositing page.
2) What kind of payment methods are accepted?
Electronic fund transfers, Visa/Mastercard credit, and debit cards.
3) Will there be any transaction fees if I purchase crypto via credit card?
Most service providers charge transaction fees for crypto purchases. Please check the official website of the respective service provider for the actual fee.
4) Can I make withdrawals from a credit card?
No, you can't. We accept credit card deposits only.
5) Why is my final exchange rate different from the one I saw on the CoinUnited.io platform?
The rates stated on CoinUnited.io only serve to be indicative and are quoted based on the trader's last inquiry. This does not dynamically change based on the price movement of the cryptocurrency. For the final exchange rates and figures, please refer to our third-party providers’ websites.
6) When will I receive the cryptocurrency I purchased?
The cryptocurrency is usually deposited into your CoinUnited.io account between 2 to 30 minutes after purchase. It may take longer, however, depending on blockchain network conditions and the service level of the particular service provider.
7) What is the reason for the delay in receiving my cryptocurrency? Whom should I contact for help?
According to our third-party providers, there are two main reasons for the delay:
(a) Failure to submit proper KYC documents during the registration process.
(b) Fiat payment failed to successfully go through.
You may reach out to the appropriate third-party provider customer support to seek assistance here.
8) Why did my fiat deposit not show in my CoinUnited.io account, even though it was made via the supported list of service providers?
In order to ensure that CoinUnited.io has a record of your fiat deposit, please ensure that you always make the fiat deposit process from our wallet APP or website.
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