Table of content:
To ensure a smooth "Buy cryptocurrencies with PromptPay" experience, traders must perform KYC with third-party service providers. Once successfully verified and bought crypto, service providers will immediately transfer the cryptocurrencies into traders' CoinUnited.io accounts. Generally, the expected time to receive deposits will be within 15 minutes to 6 hours. If traders experience delays and do not receive the deposits after 24 hours, please refer to your email inbox for any email instructions from your chosen service provider.
Steps for PromptPay deposits:
1) Login CoinUnited.io APP, and click "Deposit"
2) Click "Bank Wire / Credit Card", and search "THB"
3) Click "PromptPay"
4) Enter the amount, then click "Next"
5) Read and agree to the disclaimer, then click "Confirm"
6) Check the exchange rate, then click "Buy USDT"
7) Finish the account verification
Read more about the verification process: https://support.xanpool.com/hc/en-us/articles/360001801456
8) After finishing the deposit, click the "back" icon on the top left corner, then click "Completed"
1) Is there a minimum/maximum fiat amount that can be deposited?
Yes. The deposit limit will be indicated on the depositing page.
2) Will there be any transaction fees if I purchase crypto via PromptPay?
Most service providers charge transaction fees for crypto purchases. Please check the official website of the respective service provider for the actual fee.
3) Can I make withdrawals from PromptPay?
No, you can't. We accept deposits crypto with PromptPay only.
4) Why is my final exchange rate different from the one I saw on the CoinUnited.io platform?
The rates stated on CoinUnited.io only serve to be indicative and are quoted based on the trader's last inquiry. This does not dynamically change based on the price movement of the cryptocurrency. For the final exchange rates and figures, please refer to our third-party providers’ websites.
5) When will I receive the cryptocurrency I purchased?
The cryptocurrency is usually deposited into your CoinUnited.io account between 15 minutes to 6 hours after purchase. It may take longer, however, depending on blockchain network conditions and the service level of the particular service provider. If traders experience delays and do not receive the deposits after 24 hours, please refer to your email inbox for any email instructions from your chosen service provider.
6) How long does it take to verify my account?
It usually takes 1 working day to complete. Regarding the review status, you can click here to contact their customer service after logging in to your account on the service provider's official website.
7) What is the reason for the delay in receiving my cryptocurrency? Whom should I contact for help?
According to our third-party providers, there are two main reasons for the delay:
(a) Failure to submit proper KYC documents during the registration process.
(b) Fiat payment failed to successfully go through.
You may reach out to the appropriate third-party provider customer support to seek assistance via email: email@example.com.
8) Why did my fiat deposit not show in my CoinUnited.io account, even though it was made via the supported list of service providers?
In order to ensure that CoinUnited.io has a record of your fiat deposit, please ensure that you always make the fiat deposit process from our wallet APP or website.