I cannot log in to my account

You try to log in to CoinUnited.io and you cannot get into your account.

Check why the login fails

  1. Check your email address or phone number

    Look for typos. If you are not sure which email address you used, check all your inboxes for messages from CoinUnited.io.

  2. Refresh the page, or try another browser

    If the page does not respond or stays blank, refresh it or clear your browser cache and try again. You can also try another browser.

  3. Read what the login page says

    After several wrong password attempts, the account locks for a short time. The login page shows how many minutes to wait.

  4. Try “Forgot password?”

    If you forgot your password, or the login page does not accept it, use “Forgot password?” on the login page.

  5. Check your verification codes

    If a code does not arrive, or you can no longer receive codes, click “Didn’t receive the code?” on the verification screen. If your Google Authenticator code is not accepted, check that your phone sets its time automatically.

If the login page shows a wait time in minutes

The account locks temporarily after several wrong passwords. Wait for the time shown, then try again. If you forgot your password, reset it with “Forgot password?”.

  • If the account stays locked after the wait, or something else locked it, contact support.

If your password is not accepted

You can reset it:

  • Go to the CoinUnited.io login page and click “Forgot password?”.
  • Enter the email address or phone number you registered with.
  • Enter the 6-digit verification code sent to your email or phone. If it does not arrive, click “Didn’t receive the code?”.
  • Create a new password and confirm it.
  • If asked, finish the extra verification with the codes sent to your email or phone, or with your Google Authenticator code.
  • After you change your password, you cannot withdraw for 24 hours. This is a security step.
  • See How to Reset Your CoinUnited.io Account Login Password?

If a verification code does not arrive

See the article “I did not receive a verification code or email” for the checks to run.

If you can no longer receive codes on your email or phone, or you lost Google Authenticator

Click “Didn’t receive the code?” on the verification screen. Under “Reset Security Settings”, select the options that are not working and follow the steps. You cannot withdraw for 24 hours after you change these settings.

If your Google Authenticator code is not accepted

Set your phone to update its time automatically. If the code still fails, try these:

If you cannot remember which email or phone number you used

Check the phone number or email you use most often for messages about your registration. If you signed up with an email, look for a message from CoinUnited.io in your inbox from the time you created the account.

If you think someone else has your login details

See the article “I think my account was compromised” and act right away.

When to contact support

Contact support in these cases:

  • The account is still locked after the waiting time.
  • The account is locked and the login page shows no wait time.
  • “Reset Security Settings” does not fix your problem.
  • You have tried the checks above and you still cannot log in.

Send your registered email or phone number, what the login page shows, and the time you tried. Do not send your password or any verification code.

Still need help?

Use the support chat button on this page and choose Contact support. Describe what happened and add the times if you know them. If you cannot log in, enter your registered email or phone number (with the country code) in the form. You will finish a quick security check after you send.

Our reply comes by email. If you cannot find it, check your spam folder.