Troubleshooting

Step-by-step checks for deposits, withdrawals, trades and signing in.

9 articles

Deposits and withdrawals

My deposit has not been credited My withdrawal has not arrived My balance is missing or lower than expected I sent crypto to the wrong address or without the tag/memo

Trading

Why was my position liquidated?

Account and security

I cannot log in to my account I did not receive a verification code or email I think my account was compromised

Error messages

Error messages and what to do