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Troubleshooting
Troubleshooting
Step-by-step checks for deposits, withdrawals, trades and signing in.
9 articles
Deposits and withdrawals
My deposit has not been credited
My withdrawal has not arrived
My balance is missing or lower than expected
I sent crypto to the wrong address or without the tag/memo
Trading
Why was my position liquidated?
Account and security
I cannot log in to my account
I did not receive a verification code or email
I think my account was compromised
Error messages
Error messages and what to do