Why was my position liquidated?

Your position closed, [History] shows a liquidation, and you want to know why it happened.

Check what happened

  1. Find the liquidation in [History]

    The details of a liquidation are under [History]. Note the market, the time and the price it closed at. You can see each position’s liquidation price under [Positions].

  2. Check the price chart for that market

    Open the chart for that market and go to the time of the liquidation. Note whether the price reached the position’s liquidation price. The liquidation price shown is only an estimate, so the price your position actually closed at can differ from it.

  3. Check your Total Account Value against your Maintenance Margin (USD)

    Both show on the right-hand side of the position tab. Liquidation starts when your Total Account Value falls below your Maintenance Margin (USD).

  4. Check how you opened the position

    Note whether you opened it with a large market order, whether you added contracts to a position that was already in loss, and how much leverage you used.

  5. Check the market and the time

    For CFDs on stocks, indices, forex and commodities, the margin requirement changes between Intraday, Overnight, and Weekend and Holiday periods. Compare the time of the liquidation with the market’s closing time. The contract details page for that market shows the requirements.

  6. Check whether you had a Stop Loss

    Note whether the position had a Stop Loss order and where you set it.

If you see a liquidation right after you opened the position

A large market order fills across several price levels of the order book, so its average price can end up far from the mark price. The position can then fall below its maintenance margin and the system liquidates it at once. This happens more easily with low market cap coins, where fewer orders sit near the current price.

Before you place a large order:

  • Check the order book depth.
  • Split the order into smaller orders.
  • Use a limit order.

If you see the price move against you and reach your liquidation price

The higher the leverage, the closer the liquidation price is to your entry price. Adding margin lowers the chance of a liquidation. Adding more contracts to a position that is already in loss raises the risk of liquidation.

If you see a Stop Loss that did not stop the liquidation

A Stop Loss limits your loss when the market moves against you. If the price reaches your stop first, the order can close the position early. A Stop Loss does not prevent liquidation. If the market reaches the estimated liquidation price, liquidation starts whatever Stop Loss orders you set. The main way to lower the risk is to keep enough Maintenance Margin (USDT) in your account. You can watch it in the position tab.

If you see a CFD liquidation before the market closed

CFDs use different margin requirements for Intraday, Overnight, Weekend and Holiday periods. The system can liquidate a position you opened in the intraday period before the market closes, because the overnight requirement is higher than the intraday one. The overnight and weekend or holiday requirements start 15 minutes before the market’s official closing time.

If you see the price never reach the estimated liquidation price

Compare your Total Account Value with your Maintenance Margin (USD) in the position tab. Liquidation starts when the first falls below the second.

For crypto perpetual contracts, CoinUnited.io uses the mark price to calculate unrealized profit and loss. Your chart may show the last price instead, so check which price your chart shows. CFDs do not use a mark price.

If you see a balance drop larger than you expected

The system closes a position it liquidates at the market price. If the market moves quickly or there is not enough liquidity, the position can close at a worse price. Your loss can then be larger than your margin balance. If a liquidation leaves your account with a negative balance, the system also cancels pending withdrawals to cover the loss.

If you see your open orders gone, or only part of the position closed

When liquidation starts, the system cancels all open orders. If your balance is not enough, it unstakes flexible staking to cover margin needs. Liquidation can be gradual. If closing part of the position brings your account back above the maintenance requirement, liquidation stops.

If you see no liquidation in [History], but the position closed

Check [History] and the Order History tab for a close order that you placed, or a Stop Loss or Take Profit order that triggered. See How to Check My Trading Activity?

When to contact support

Contact support in these cases:

  • None of the checks above explains the liquidation.
  • You cannot find the liquidation in [History], and the position is gone.
  • You think the closing price does not match the market at that time.

Send the market, the time, the closing price and a screenshot of the [History] record and of the position tab.

Still need help?

Use the support chat button on this page and choose Contact support. Describe what happened and add your amounts, coins and times. Our team needs to confirm the account is yours before it checks deposits, withdrawals or trades, so you may be asked to log in.

Our reply comes by email. If you cannot find it, check your spam folder.