Why Hasn't My Withdrawal Arrived?

When transferring funds from an external platform to CoinUnited.io, there are three main steps:
 
1. Withdrawal request on CoinUnited.io

2. Blockchain network confirmation

3. Deposit on the corresponding platform
 
Usually, CoinUnited.io will proceed the withdrawals within an average of 24 hours. Once the withdrawal has been processed, we will generate a transaction ID (TXID), which indicates that the withdrawal transaction was successful. However, it may take some time for the transaction to be confirmed, and even longer for the funds to be credited to the destination wallet. The number of "network confirmations" required varies for different blockchains.
 
Due to possible network congestion, your transaction may take longer to process. You can use the TXID to check the status of your asset transfer using a blockchain explorer.
 

Note

• If the blockchain explorer shows that the transaction is unconfirmed, please wait for the confirmation process to be completed. This may vary depending on the blockchain network.

• If the blockchain explorer shows that the transaction is already confirmed, it means that your funds have been sent successfully, and CoinUnited.io cannot provide any further assistance. You will need to contact the owner/support team of the destination address to seek further help.
 
 

How to Check Transaction Status?

To view your deposit record, log in to your CoinUnited.io account and go to "History" > "Deposits". You can use "TXID" to check your transaction details.

For a more detailed walkthrough, see our guide on How to Check Cryptocurrency Transaction Status on Blockchain
 
If the "Status" shows that the transaction is "Processing," please wait for the confirmation process to be completed. If the "Status" shows that the transaction is "Processed," your withdrawal is completed.
 
Before making a withdrawal, make sure that the receiving platform / wallet supports the token you are withdrawing and the network you are using. If you are unsure, please check with the receiving platform/wallet first to avoid losing your assets, which cannot be recovered.

 

Need More Help?

For further questions or issues, please visit our Help Center or use our chatbot for assistance.

We're here to help. Happy trading!